JS Account Receivable Analyst – Perai (Ref ID: 12355)
・Perform, Monitor, and Report Activities
・Create customer AR invoices, debit and credit memos
・Reconcile and enter customer cash receipts based upon customer remittance instructions
・Monitor invoice out-put and mail manual invoices within assigned portfolio
・Complete SAP Collection Specialist Worklist-Open Items (e.g., past dues invoices, debit claims, understanding the reason for credit memos, or open cash receipts.
・Ensure timely follow-up on broken promises and document outcomes in the Collections Specialist Worklist – Customer Contacts or Promise-to-Pay note fields
・Resolve the root cause of slow payments and call out serious account issues or potential losses to Credit Analyst, Sales management and/or Operations management according to policy.
・Review payment discrepancies and customer claims for validity with customer programs or contracts and create disputes
・Process according to the policy, monitor for trends within a customer’s portfolio
・Bring up serious issued and recommended actions for resolution ensuring full resolution of a dispute as the “Dispute Coordinator”
・Ensure consistent and accurate documentation of all customer activities within the collections module and SAP.
・Monitor account receivable aging of assigned portfolio using the SAP collections module and other reporting or applications, including proficient use of Microsoft Office applications
・Provide accurate and concise documentation to support settlement negotiations with customers
・Support department goals and key performance indicators
・Report doubtful accounts compliance with Allowance for Doubtful Accounts policy
・Complete write-off requests in compliance with Bad Debt Write-Off policy
・Participate in cash flow forecast
・Drive operational improvements, recommending and updating processes, policies, and procedures when needed
・Develop skills and competencies including on-going completion of assigned training as defined within the role of a SR. Analyst
・Guide and provide training for junior team members
・Perform Month End Close and Control. Support monthly cash reconciliation and all closing processes as assigned
・Participate in Monthly Aging Review
・Support Account Receivable Operations Controls compliance with SOX and department policies
・Negotiate settlement agreements between customers and the company.
・ Degree in accounting or finance education background
・ at least 1 – 2 years AR related working experience/ Fresh graduate
・ JLPT N3 & above
・ This role requires candidate to communicate with customers/sales team (need to support Japanese region/counterparts)