2022.07.29 Update

Global IT Service Desk Agent – PJ (Ref ID: 11444)

IndustryCall Center
Basic SalaryRM4,000 - 6,000
LocationPetaling Jaya
Working Hours

7x24x365
• 08:00-17:00 (In-house or WFH)
• 15:00-00:00 (In-house or WFH)
• 23:30:08:30 (In-house or WFH)

*5 days per week

Job Description

・Establish a good relationship, and troubleshoot the problems raised by office user until the problem is solved
・Accept repair requests by email and enter the information into the company's internal system for management and tracking
・According to the workflow, the installation of the customer system and the daily maintenance of the system are carried out
・Provide technical support by email / telephone including technical troubleshooting, software installation and configuration, equipment restart, equipment fault maintenance, and basic resource provision
・Complete other business tasks assigned by superiors

Requirements

・At least SPM holder and above
・1 - 2 years working experience in Call Center as IT related
・Proficient in both Mandarin, Cantonese and English (Speak, Read & Write)

Language
Chinese, English
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Global IT Service Desk Agent – PJ (Ref ID: 11444)

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