2022.08.08 Update

IT Customer Service – KL (Ref ID: 11471)

IndustryCall Center
Basic SalaryRM3,800 - 4,500
LocationKuala Lumpur
Working Hours

Monday - Friday 9am - 6pm

Job Description

・Partner Profiling and Business Planning: capture partner profile, identify business goals, onboard into the program based on the agreed relevant CED services and complete within the give timeline.
・Quality Partnerships: Develop and maintain strong business relationships with key executives within sales, marketing and operations.
・Transition to the Cloud: lead planning effort with the partner to build a cloud practice. For partners that currently only support an on premise business model; work with them to leverage this customer base to transition to a cloud centric business model.
・Predictable Rhythm: Engage in regular rhythm with partners to ensure joint business objectives are being met.
・Increase Partner Satisfaction: Attainment agreed CED services established in Partner Business Plan.
・Cloud Competency Attainment: Sustain or transact partner to attain any of the cloud competency, with consumption of MPN benefit.
・Training and Readiness Consumption
・Profile of Excellence: self-assessment against POE questionnaire
・Mentor: identified mentor or role model
・Coaching: seek out manager / supervisor feedback
・Planning Management – Document CED services and Partner Profile
・Relationship Management – Relationship Transition management, Partner skilling, Recruitment and Activation.

Requirements

・SPM holder & above
・1 - 2 years call center experience
・Able to communicate well in Mandarin & English

Language
Chinese, English
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IT Customer Service – KL (Ref ID: 11471)

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