Field Service Engineer – Penang (Ref ID: 11579)
|Basic Salary||RM3,000 ~|
Monday - Friday 9:00am - 5:30pm
・Close communication with customer, identify customer’s needs and initiate sales opportunities to increase service revenue.
・Reporting all service activities in approved Service Management Systems and meet key performance indicators
・Perform corrective maintenance on machines belong to customers; Perform preventive maintenance on schedule.
・Perform service and recondition faulty equipment after repair; Perform pre-installation test, installation and commissioning of machines at customers’ sites.
・Provide timely and proper report to customers after completion of a service call; Execute task assigned within response time; Check, track and monitor unclosed call till completion.
・Provide professional and excellent service to customers and at times to fellow engineers when required; Maintain cordial relationship with customers, peer and fellow staff.
・Facilitate Call Desk with a complete update after completed a service call on a timely manner; Ensure spare parts requested are returned promptly within the specified timeframe given.
・Completion of manual FE report and return to Call Desk within 2 days.
・Diploma/Degree in Mechanical / Electronic Engineering
・Minimum 2-3 years experience in semiconductor backend process
・Willing to travel and possess own transport (car)
・Able to communicate well in English & Mandarin