2022.09.28 Update

SNS Chat Support – KL (Ref ID: 11598)

IndustryCall Center
Basic SalaryRM3,300 - 3,700
LocationKuala Lumpur
Working Hours

Rotation Shift (will change every month)
1. 8am-5pm
2. 8pm-5am
3. 9am-6pm
4. 9pm-6am
5. 10am-7pm
6. 10pm-7am
7. 11am-8pm
8. 11pm-8am

Job Description

・Understand customer enquiries and respond via applicable channels: email, chat, and call backs
・Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
・Manage customer escalations and ensure that these are answered, tracked, and escalated as required
・Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
・Ensure all SLAs are met accordingly
・Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
・Provide a high level of professionalism and competent customer service
・Able to communicate effectively with customers in a friendly and polite manner following the processes

Requirements

・Diploma & above
・1 - 2 years customer service experience
・Able to communicate well in Mandarin & English

Language
Chinese, English
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SNS Chat Support – KL (Ref ID: 11598)

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