Japanese Speaking Service Delivery Business Analyst – Shah Alam (Ref ID: 11607)
|Industry||IT / Telecommunication|
|Basic Salary||RM6,000 - 9,000|
Monday - Friday 8:30am - 5:15pm
・To monitor/analyze the APAC Operating Companies (OpCo) contact center KPI, headcount and workload.
・To monitor/analyze the APAC OpCo customer satisfaction target.
・To prepare and submit monthly reports.
・To analyze challenges in APAC Opco Contact Centers and propose improvement initiatives to improve operations and customer satisfaction.
・To lead/involve the project which improve the operation excellence with collaborating with OpCo, other regions and Tokyo headquarter.
・To collect/extract the necessary data set from several sources as well as to improve internal process.
・1-2 Experience in project management (small/short-middle term) in Contact center or customer care related work
・Experience in Data analysis and reporting
・Japanese language (Speaking/Reading/Writing)