2022.03.15 Update

Customer Service Advisor (Mandarin Speaker) – KL

IndustryCall Center
Basic SalaryRM3,500 - 4,500
LocationKuala Lumpur
Working Hours

Permanent night shift
Working Hours: 8hrs/day + 1 hr lunch break
Shift: 9pm to 6am or 1am to 10am

Job Description

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Requirements

・High school diploma with three to six months of relevant experience preferred
・Able to work shift
・Able to communicate well in either Mandarin / Cantonese + English

Language
Chinese, English
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Customer Service Advisor (Mandarin Speaker) – KL

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