2022.06.08 Update

Japanese Speaking Facebook Project Support – KL

IndustryCall Center
Basic SalaryRM7,000 - 7,700
LocationKuala Lumpur
Working Hours

24x7 shift (Mon - Sun) : 5 days work (once a month rotation shift)
1) 7am - 4pm
2) 10am - 7pm
3) 3pm - 12am

Job Description

・Understand customer enquiries and respond via applicable channels: email, chat, and call backs
・Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
・Manage customer escalations and ensure that these are answered, tracked, and escalated as required
・Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
・Ensure all SLAs are met accordingly
・Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Requirements

・Diploma with 2 years working experience/ Degree fresh graduate
・Provide a high level of professionalism and competent customer service
・Able to communicate effectively with customers in a friendly and polite manner
・Able to read, write, and speak fluently and spontaneously in both English and Japanese

Language
Japanese, English
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Japanese Speaking Facebook Project Support – KL

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