Customer Service Executive – PJ

・Handle and assist customers on their sales enquiries via emails and phone calls
・Handle daily delays, notify customers of delay and recovery plan
・Liaise with stakeholders on customers’ orders & delay
・Request, follow up, reply and complete customer’s inquiry within targeted time frame
・Identify supplier delay reason, work with internal team & supplier for improvement
・Prepare and send delivery delay report daily
・Reconciliation of supplier invoice