|Basic Salary||RM4,000 - 6,000 |
+ Language allowance 1,000 - 1,500
Monday - Friday 9am - 6pm
・Responsible for demonstrating the value and benefits of our moderately complex client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts.
・Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion).
・Serves an assigned territory/client with moderate variables in geography and/or customer complexity.
・Responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings.
・Makes and receives calls with the intent of selling products/services or renewing existing contracts.
・May respond to customer inquiries by following standard scripts and procedures.
・Confirms competitiveness of client’s maintenance contracts and works towards assigned contract revenue goals.
・Understands and captures the Voice of the Customer for assigned client.
・Bachelor’s degree preferred
・2-3 years of experience working in a customer service or sales capacity preferred
・Prior success in achievement in individual and/or team sales quota/goals
・Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
・Prior experience in high volume calling strongly preferred
・Demonstrated aptitude and success to learn and optimize new technology and data
・Strong problem solving skills
・Excellent knowledge of MS Office programs
・Excellent communication skills (verbal, written)
・Experience working with Salesforce.com or similar CRM strongly preferred
・Demonstrated ability to manage multiple priorities effectively, with proven success