2021.07.04 Update

Japanese Speaking Interaction Analytics Analyst – Penang

IndustryCall Center
Basic SalaryRM6,000 - 7,000
LocationPenang Island
Working Hours

working from home now

Job Description

・Requirements gathering, documenting, and identifying of words and phrases for the creation of categories and scores that are used to drive business value utilizing the speech analytics solution.
・Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
・Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
・Package, deliver, and at times present key findings and briefings.
・Collaborate & communicate effectively with business sponsors, executives and stakeholders.

Requirements

・JPLT N2 and above with strong US English language and writing skills
・Experience in preparing and presenting written project status reports and executive briefings.
・Experience in speech analytics/speech recognition is a plus.
・Degree in Data Science, Business Analytics, Computer Information Systems, Computer Science or Linguistics desired; or equivalent experience
・Fresh graduate are encourage to apply

Language
Japanese, English
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Japanese Speaking Interaction Analytics Analyst – Penang

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