2021.09.09 Update

Japanese Speaking Customer Success – Penang

IndustryCall Center
Basic SalaryRM5,500 - 6,500
LocationPenang Island
Working Hours

1. 7am - 4pm
2. 10am - 7pm

Job Description

• Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
• Identify customer needs and assist them in using specific features and functionalities in the social media platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about social media products and community standards
• Use market-specific knowledge,signals and insights to spot and scope scalable solution so improve the support of our community of users
• Identify inefficiencies in workflows and suggest solutions
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirements

• Fluent English and Japanese Communication Skills (JLPT N1~N2)
• Inbound calls, email and chat support experience as an advantage.
• Have exceptional grammar typing accuracy skills – experience with business communication
• Patience when handling tough cases
• High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
• Flexible in shifting schedule

Language
Japanese, English
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Japanese Speaking Customer Success – Penang

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