2022.02.24 Update

IT Business Application Executive – KL

IndustryIT / Telecommunication
Basic SalaryRM6,000 - 7,000
LocationKuala Lumpur
Working Hours

1) Monday - Friday 9:00am - 6:00pm (Normal)
2) Shift hour

Job Description

・Maintain subject matter knowledge database;
・Update tickets to ensure agents/system can provide status to user;
・Diagnose/investigate/resolve business applications incident;
・Escalate all process-breakdown-related cases causing either a delay in resolution or an actual SLA breach;
・Provides guidance on how the area of capability can resolve an organizational need, and actively participates in phases of the software development life cycle;
・Verifying technical reference information, including user guides, training manuals, and system requirements;
・Documenting processes and disseminating information to all relevant stakeholders/clients

Requirements

・Degree in Information Technology, Computer Science or related discipline
・2-3 years of experience in IT business application like SAP Xstore
・Related knowledge and experience in business management, system configuration, software development life cycle, systems testing, and business processes;
・Knowledge of systems and software engineering to optimally integrate subject expertise in software solution designs;
・Excellent documentation, as well as written and verbal communication skills

Language
English
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