2022.02.24 Update

Digital Workplace Solution – KL

IndustryIT / Telecommunication
Basic SalaryRM7,000 - 9,000
LocationKuala Lumpur
Working Hours

1) Monday - Friday 9:00am - 6:00pm (Normal)
2) Shift hour

Job Description

・Maintain digital workplace knowledge database;
・Update tickets to such an extent that call center provide status to user;
・Train and provide knowledge transfer;
・Diagnose/investigate/troubleshoot/resolve digital workplace application incidents;
・Escalate incident to digital workplace application experts, and collaborate with them on resolution;
・Responsible for the organization’s digital strategy;
・Lead the planning, communication, assessments, and implementation of key digital project/solutions in the organization;
・Regularly assess what tools are needed to improve the processes to make the workflow seamless and maximize digital strategy

Requirements

・Degree in information technology, Computer Science or related discipline
・2-3 years of experience in IT digital workplace solution like Teams Sharepoint, Adobe Teamviewer, etc.
・Application deployment
・Able to respond to timelines and have the ability to problem-solve with creative solutions that enhance the clients’ experience
・Able to generate insights and reports that translate into strategic initiatives to improves processes
・Excellent communication and interpersonal skills, both written and verbal

Language
English
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