Jobs
Customer Service Executive – PJ
RM 3,000 - 4,500
Petaling Jaya

・Handle and assist customers on their sales enquiries via emails and phone calls
・Handle daily delays, notify customers of delay and recovery plan
・Liaise with stakeholders on customers’ orders & delay
・Request, follow up, reply and complete customer’s inquiry within targeted time frame
・Identify supplier delay reason, work with internal team & supplier for improvement
・Prepare and send delivery delay report daily
・Reconciliation of supplier invoice

Customer Service Advisor (Mandarin Speaker) – KL
RM 3,500 - 4,500
Kuala Lumpur

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Korean Speaking Customer Service – KL
RM 8,000 - 9,000
Kuala Lumpur

・Issue Identification, Issue Prioritization
・Issue Resolution
・Issue Escalation
・Issue Dispatching
・Issue Tracking
・Issue Close

Customer Service Agent – KL
RM 3,000 - 5,000
Kuala Lumpur

・Issue Identification, Issue Prioritization
・Issue Resolution
・Issue Escalation
・Issue Dispatching
・Issue Tracking
・Issue Close

Japanese Speaking Customer Service Representative (Online Hotel) – KL
RM 7,000 +
Language allowance RM1,000
Kuala Lumpur

・Handle pre and post reservation inquiries by phone and e-mail
・Modify, change and/or cancel existing reservation
・Act as a liaison between guest and hotel to arrange special request/ to resolve complaint