Japanese Speaking Customer Service Representative (Online Hotel) – KL
RM 7,000 +
Language allowance RM1,000
Kuala Lumpur

・Handle pre and post reservation inquiries by phone and e-mail
・Modify, change and/or cancel existing reservation
・Act as a liaison between guest and hotel to arrange special request/ to resolve complaint

Japanese Speaking Customer Service Advisor – Penang
RM 6,000 - 9,000
Penang Island

・Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
・Identify customer needs and assist them in using specific features and functionalities in the social media platform
・Follow-up with customers to ensure their technical issues are resolved
・Become and remain knowledgeable about social media products and community standards
・Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
・Identify inefficiencies in workflows and suggest solutions
・Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
・Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
・Recognize trends and patterns, and escalate issues outside the company policy to the global team

Japanese Speaking Customer Service Representative (e-commerce) – KL
RM 6,000 +
Language allowance RM1,000
Kuala Lumpur

・Provide e-commerce customer support via phone, email and online chat.
・Answer customer comments, enquiries, and complaints in a professional manner.
・Maintain good relationship & positive engagement with customers.
・Excellent communication skill in Japanese, Native Level
・Independent & customer friendly
・Able to demonstrate conflict resolution, negotiation and deescalation skills
・Flexible with working schedule

Latin Language Customer Support – KL
RM negotiable
Kuala Lumpur

・Working in call center (related to traveling)
・Get questions from who are traveling Japan
・Use Latin(Spanish, French, Italy, Portuguese, Romanian)
・Translation between customer and manager
・Document tasks
・Collecting Data
・Question examples are asking the way to go somewhere, booking and canceling hotels, booking travel tickets, and so on