・To check the documentation correctly
・To communicate with Japanese customer to using Call, mail to correct the documents for hospital
※Call is around 10 calls / day
・Documentation check from customer
・Other documentation / admin related job
・Developed new clients from the list
・Main clients will be Japanese who lives in Malaysia, and Japanese company who has insurance which cover thire support
・They sales for service (online Japanese translator / online Japanese Dr. health check...etc) to customer who lives in Malaysia
・Attend product enquiries from (call-in or walk-in customers)
・Do cold call to potential clients., using the list prepared by company
・Sales is for both new clients and current clients (50:50)
・Going to business trip(if necessary)
・Communication with Tsubaki factories in Japan, in Japanese
・Expand company brand in Malaysia and support the clients.
・1 sales has about 50 clients
・Main clients are car industrial, metal maker, seaport, palm oil maker, food factory, Power plant etc
・During cold call to potential and current Japanese customers and when communicate with our factory in Japan, they use Japanese
・Actively pursue growth and business expansion opportunities by developing new Japanese base clients (Hunting Role)
・ Attend to the needs of the customers – both business, and operations – to build and maintain high customer satisfactions.
・Hands on in the preparation, presentation, and follow-up on Requests for Information (RFI), Requests for Proposal (RFP), and Requests for Quotations (RFQ).
・Execute day-to-day sales activities, which includes sales visitation, updating new business potentials / share up potentials in the system, feedback on customer performance, satisfactions, AR Outstanding statuses, and progress of business development activities.
・Communicate clearly the customers’ require
・Understand customer requirements and business objectives
・Provide strategic advice on using technology to achieve goals
・Manage IT initiatives and collaborate with in-house technical staff
・Design IT systems and networks ensuring the right architecture and functionality
・Support new technology implementation
・Suggest explore application, website, etc for appropriate way
・Mainly consulting Japanese Clients, sometimes Local clients too